Terugbetalingsbeleid

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unused, with tags (when applicable), and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@noralisliving.com

Once your request has been reviewed and approved, we will provide the necessary instructions for returning the product.

Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at support@noralisliving.com

Damages and Issues

Please inspect your order upon reception.

If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

To help us assess the situation more efficiently, we may request photos of the product, packaging, and shipping label.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods
• Custom-made or personalized products
• Personal care and hygiene products
• Gift cards

If you have questions about whether a specific item can be returned, please contact us before making a purchase.

We also do not accept returns on sale or clearance items.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have and, once the return is approved, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify, the item must be in the same condition that you received it, unused, with tags (when applicable), in its original packaging, and accompanied by proof of purchase.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.

After this period, the order may already be in processing or transit and may no longer be eligible for immediate cancellation.

If the order has already been processed, the customer must wait until the item is received and follow the standard return procedure.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be automatically issued to your original payment method.

Refunds will be processed within 14 business days after the return has been approved.

Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@noralisliving.com